Salesforce Field-Service-Consultant Exam Dumps

Salesforce Certified Field Service Consultant (SP24)

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Salesforce Field-Service-Consultant Sample Questions

Question # 1

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work. How should the solutionbe configured to ensure technicians can access relevant Knowledge articles?

A. Create a quick action on the work order to search the Knowledge base. 
B. Attach the relevant articles to the work order or work order line items. 
C. Update the Service Appointment page layout to include the Articles related list. 
D. Add the Knowledge Lightning component to the Field Service mobile app. 

Answer: B

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Question # 2

Universal Containers wants to prevent the lunch break from interfering with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1PM?

A. Create a recurring Service Appointment. 
B. Use the Resource Availability Rule. 
C. Use appropriate Resource Operating Hours. 
D. Create Resource Absences every day. 

Answer: B

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Question # 3

To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date. How should the Consultant meet this requirement? 

A. Define a generation horizon of 14 days. 
B. Define a generation timeframe of 14 days. 
C. Configure Auto-generate Work Orders to True. 
D. Define a generation horizon of 20,160 minutes. 

Answer: A

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Question # 4

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A. Create a product item and enter the serial numbers in the related list. 
B. Create a product item with all the serial numbers in the notes section. 
C. Create a product item for each door lock utilizing standard fields. 
D. Create a product item and enter theTechnicians’ lock quantity. 

Answer: C

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Question # 5

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers. Whichapproach should a Consultant recommend to realign available resources with open work? 

A. Resource Schedule Optimization 
B. Emergency scheduling
 C. Global optimization 
D. Customer First scheduling 

Answer: C

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Question # 6

Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site. Which two Maintenance Plan settings should the Consultant recommend? Choose ? answers

A. Service Appointment Generation Method = One Service Appointment per Work Order 
B. Work Order Generation Method = One Work Order per Asset 
C. Work Order Generation Method = One Work Order Line Item per Asset 
D. Service Appointment Generation Method = One Service Appointment per Work Order Line Item 

Answer: A,C

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Question # 7

How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials? 

A. Create Work Types with Work Order Line Items. 
B. Create Work Types with Products Consumed. 
C. Create Work Types and Locations. 
D. Create Work Types with Products Required. 

Answer: D

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Question # 8

Universal Containers wants to make it easier for Managers to monitor Preventative Maintenance work orders using the Dispatcher Console. Which two filtering options should managers use to find the appropriate work orders? Choose ? answers

A, The Preventative MaintenanceGantt and filter the list to show only desired work orders 
B. The Dispatcher Console Map and filter the list to show only desired service appointments 
C. The Dispatcher Console Appointment list and filter the list to show only desired service appointments
D. The Dispatcher Work Order Polygon and filter the list to show only desired service appointments

Answer: A,C

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